These Terms of Service ("Terms") govern your access to and use of the Services provided by Rochen Limited ("Rochen", "we", "us", or "our"). Please read them carefully before creating an account, placing an order, accessing the My Rochen customer portal, or using any Services.
By creating an account, placing an order, clicking to accept these Terms, accessing My Rochen, or using the Services, you agree to be bound by these Terms and the other documents that form part of the Agreement.
If you use the Services on behalf of a company, organization, client, or other legal entity, you confirm that you have authority to bind that entity to the Agreement. In that case, "you" and "Customer" refer to that entity.
Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under applicable consumer protection laws or other laws that cannot lawfully be excluded, restricted, or modified by contract.
The Services are provided by Rochen Limited, a company incorporated in Scotland, United Kingdom, with company number SC242971 and its registered office at 11 Dudhope Terrace, Dundee, DD3 6TS, United Kingdom.
In these Terms, “Rochen”, “we”, “us”, and “our” mean Rochen Limited.
We may use Affiliates, contractors, service providers, infrastructure providers, and other third parties to help provide, operate, secure, improve, and support the Services. This includes Rochen US, Inc., our wholly owned subsidiary. Rochen Limited remains responsible to you for the performance of the Services in accordance with the Agreement, except as expressly stated otherwise.
In these Terms:
Account means your Rochen account, including access to the My Rochen customer portal and any related billing, support, service management, or administrative functionality.
Affiliate means any entity that controls, is controlled by, or is under common control with Rochen Limited.
Agreement means these Terms, together with any applicable Order, Service-Specific Terms, Acceptable Use Policy, Data Processing Agreement, Service Level Agreement, domain registration terms, and other documents incorporated by reference. The Agreement may also refer to our Privacy Notice, which explains how we process personal data.
AUP means our Acceptable Use Policy.
Customer, you, and your mean the individual, company, organization, or other legal entity that creates an Account, orders Services, uses Services, or is otherwise identified as the customer for the Services.
Customer Content means any content, data, files, databases, email, websites, applications, software, scripts, code, images, text, media, personal data, or other materials uploaded to, hosted on, stored in, transmitted through, or processed using the Services by or on behalf of you or your users.
Fees means the charges payable for the Services, including recurring charges, usage-based charges, domain fees, add-ons, third-party charges, and other amounts due under the Agreement.
My Rochen means the customer portal or other account management interface we make available for ordering, managing, modifying, canceling, and obtaining support for Services.
Order means any online order, checkout confirmation, quote, invoice, order form, written agreement, portal selection, resource configuration, or other ordering process accepted by Rochen.
Services means any services provided by Rochen under the Agreement, including web hosting, managed cloud hosting, server, compute, storage, domain registration, content delivery network (CDN), DNS, backup, security, application hosting, email hosting, database hosting, SSL certificate, technical support, migration, professional services, and related services.
Service-Specific Terms means any additional terms that apply to a particular Service, feature, plan, resource, add-on, or third-party service.
Terms means these Terms of Service.
The Agreement may include several documents that work together. Depending on the Services you use, these may include or refer to:
If there is a conflict between documents, the following order of precedence applies unless expressly stated otherwise:
You must provide accurate, complete, and current account, billing, tax, contact, and payment information. You must keep this information up to date.
You are responsible for:
We may rely on instructions received through your Account or from persons we reasonably believe are authorized to act on your behalf.
If there is a dispute about Account ownership or authority, we may determine the rightful Account holder based on the information reasonably available to us, including billing records, payment history, domain registration data, account contacts, identity verification, and prior communications. We may suspend access to an Account or affected Services while a dispute is investigated.
Rochen provides web hosting and related Services as described on our website, in My Rochen, in an Order, or in applicable Service-Specific Terms.
The exact Services, features, resources, prices, billing method, support scope, and technical specifications applicable to you depend on the Services you order or use.
Services continue until canceled or terminated in accordance with the Agreement. Some Services are usage-based, billed in arrears, and continue to incur charges for each billing period until the relevant Services or resources are canceled or removed. Other Services are billed in advance on a recurring basis and renew automatically until canceled. Some Services may also be subject to separate third-party rules, technical limitations, resource limits, or Service-Specific Terms.
We may improve, update, modify, replace, suspend, or discontinue Services, features, software, infrastructure, or technical specifications from time to time. We will use commercially reasonable efforts to avoid materially reducing the core functionality of paid Services during a paid term, except where changes are necessary for security, reliability, legal compliance, abuse prevention, third-party provider requirements, platform integrity, or operational reasons.
We may provide new features, beta features, preview features, or experimental functionality. Unless stated otherwise, these are provided “as is”, may change or be withdrawn at any time, and may not be covered by any Service Level Agreement.
You are responsible for your use of the Services and for all Customer Content.
You must:
You are responsible for all acts and omissions of anyone who accesses or uses the Services through your Account or through Customer Content hosted under your Account. Any act or omission by your users, clients, employees, contractors, or other authorized or unauthorized users that would breach the Agreement if carried out by you will be treated as a breach by you.
You must comply with our Acceptable Use Policy at all times.
Without limiting the AUP, you must not use the Services in a way that:
We may investigate suspected violations of the Agreement or AUP and may take enforcement action as described in these Terms and the AUP.
You agree to pay all Fees for the Services you order or use. Fees are payable in the currency stated at checkout, in My Rochen, in your Order, on your invoice, or on our website.
Fees may include recurring charges, usage-based charges, setup fees, add-ons, domain registration or renewal fees, third-party charges, professional services, overage charges, and other amounts applicable to your Services. Unless expressly stated otherwise, all Fees are exclusive of applicable taxes.
Some Services are usage-based, metered, and billed in arrears. Usage may be measured by sites, storage, compute resources, data transfer, email, CDN usage, add-ons, active hours, or other metrics stated on our website, in My Rochen, in an Order, or in applicable Service-Specific Terms.
Some usage-based Services may use tiered, graduated, fixed-rate, per-resource, per-unit, or other pricing models. Where tiered or graduated pricing applies, different portions of usage may be charged at different rates, and changes in usage may affect the applicable charges for the relevant billing period. The applicable pricing model and rates are as stated on our website, in My Rochen, in an Order, on an invoice, or in applicable Service-Specific Terms.
Unless otherwise stated, usage-based Services are billed monthly in arrears for usage incurred during the applicable billing period. However, we may issue interim or off-cycle invoices, or charge your payment method before the end of a billing period, if we reasonably determine that earlier collection is appropriate due to significant usage, an increased outstanding balance, payment history, account risk, suspected abuse, or other risk to Rochen.
You are responsible for all usage incurred through your Account, including usage caused by your websites, applications, scripts, databases, email, users, credentials, traffic, configuration, security incidents, attacks, abuse, or third-party use, except to the extent caused solely by Rochen’s error.
Where a monthly maximum, cap, estimate, or pricing calculator is shown, it applies only as expressly described. Estimates are provided for convenience and may differ from actual charges if your usage, configuration, resources, or applicable pricing changes.
Usage-based charges are incurred as the applicable Services, resources, or usage are consumed. Except where required by law or expressly stated in the Agreement, usage-based charges already incurred are non-refundable, even if they are invoiced or collected after the Services are canceled or removed.
Some Services are billed in advance on a monthly, annual, or other recurring basis. Unless canceled in accordance with these Terms before the applicable renewal date, advance-billed Services automatically renew for the applicable renewal period, and renewal Fees become due at the start of that renewal period.
Except where required by law or expressly stated in the Agreement, Rochen does not provide refunds or credits for unused portions of advance-billed Services, including where you cancel before the end of a billing period.
By ordering Services, adding resources, enabling features, or continuing to use Services, you authorize Rochen and its payment processors to store and charge your payment method for all Fees that become due under the Agreement.
Unless expressly stated otherwise, recurring and ongoing Services renew automatically until canceled in accordance with these Terms. You authorize us to charge your payment method for all amounts due under the Agreement, including regular invoices, renewal Fees, usage-based Fees, interim or off-cycle invoices, outstanding balances, taxes, and any other applicable Fees.
For usage-based Services, you acknowledge that charges may be incurred before they are invoiced or collected, and that invoices or payment charges may be issued after Services are canceled for usage incurred before cancellation took effect.
You must maintain a valid payment method on file unless we have approved another payment arrangement in writing.
If you believe a charge is incorrect, you must contact us promptly so we can investigate and try to resolve the issue. You agree not to dispute or reverse any valid charge for Services that you ordered, used, renewed, or allowed to continue under your Account. A chargeback, payment reversal, or payment dispute does not cancel Services, waive amounts due, or relieve you of your obligation to pay valid Fees.
Unless expressly stated otherwise, Fees are exclusive of taxes. You are responsible for all applicable taxes, duties, levies, withholding, Value Added Tax (VAT), GST, sales tax, use tax, and similar charges arising from your purchase or use of the Services, except taxes based on Rochen’s income.
You must provide accurate and complete tax, billing, business status, tax registration, exemption, and location information, and you must keep this information up to date. Where applicable, you must provide valid tax registration details, VAT numbers, tax identification numbers, exemption certificates, or other documentation reasonably required for tax purposes.
If we are required or authorized to collect or pay taxes, we may invoice those taxes to you and you must pay them, unless you provide timely, valid, and sufficient documentation showing that the transaction is exempt or that we are not required to collect those taxes.
Where applicable law requires you to account for taxes directly, including under a reverse charge, self-assessment, withholding, or similar mechanism, you are responsible for doing so.
You are responsible for any taxes, interest, penalties, fines, costs, or losses arising from inaccurate, incomplete, outdated, or misleading information you provide, or from your failure to account for taxes you are legally required to pay or report.
If payment is not received when due, or if payment collection fails, is declined, reversed, charged back, or otherwise not completed, we may take one or more of the following actions:
Suspension, restriction, or termination does not relieve you of your obligation to pay Fees already incurred or due.
If you believe an invoice, charge, usage calculation, renewal, tax amount, or other Fee is incorrect, you must contact us through My Rochen or another approved support or billing channel within 30 days of the invoice date or charge date. You must provide reasonable details of the disputed amount and the basis for the dispute.
We will review billing disputes in good faith and may request additional information from you. You remain responsible for paying all undisputed amounts when due.
Submitting a chargeback, payment reversal, or payment dispute through a bank, card issuer, or payment provider does not constitute notice of a billing dispute to Rochen, does not cancel Services, and does not relieve you of your obligation to pay valid Fees.
If we determine that a charge was made in error, we will provide an appropriate correction, credit, or refund. Except where prohibited by law, failure to dispute a charge within the period stated above may result in the charge being treated as accepted.
We may offer a free trial for eligible Services. The scope, duration, included resources, and limitations of any free trial are as stated on our website, in My Rochen, in an Order, or in the applicable trial offer.
Unless otherwise stated, the Rochen One free trial is limited to the included Services and resources described in the trial offer for up to 14 days.
You may incur Fees during a free trial if you:
For example, if the free trial includes one site and you add a second site during the trial, charges will apply for the second site. If the free trial includes a stated amount of storage, data transfer, or other usage and you exceed that included amount, charges will apply for usage above the included amount. If you continue using Services after the trial period ends, charges will apply.
Usage-based charges incurred during or after a free trial may be billed in arrears.
If you are a consumer, you may have cancellation rights under applicable consumer protection laws. Nothing in these Terms excludes or limits those rights where they cannot lawfully be excluded or limited.
By ordering Services that are provisioned, activated, made available, or performed immediately, you expressly request that Rochen begins providing those Services before the end of any applicable cancellation period. You acknowledge that charges may apply from the time the Services are provisioned, activated, made available, or performed.
If you cancel during any applicable consumer cancellation period after Services have started, you may be required to pay for the Services provided up to the time cancellation takes effect. This may include usage-based Fees, recurring Fees calculated proportionately where applicable, resources provisioned for you, and any non-refundable or non-recoverable third-party, infrastructure, or provisioning charges that were disclosed or reasonably identifiable at the time of order, except to the extent applicable law requires otherwise.
Some Services involve third-party, dedicated, customized, non-reversible, or immediately provisioned resources. Where permitted by law, Fees for those Services are non-refundable once the order has been submitted, provisioning has begun, or the Services have been made available. This may include domain registrations, domain renewals, domain transfers, redemption fees, third-party licenses, SSL certificates, dedicated infrastructure, professional services, migration services, custom work, and other non-reversible third-party or infrastructure charges.
Where required by applicable consumer protection law, we will provide information about any applicable minimum commitments, setup fees, provisioning charges, minimum billing periods, or non-refundable charges before or at the time you order the relevant Services. Any such charges or commitments are part of the Agreement where stated on our website, in My Rochen, in an Order, in an invoice, or in applicable Service-Specific Terms.
To cancel Services under the Agreement, you must submit a cancellation request through My Rochen unless we expressly approve another cancellation method in writing. This requirement helps us verify that the request is authorized and protects customers against unauthorized or malicious cancellation requests.
A cancellation request sent by email, support ticket, telephone, live chat, social media, or any other unapproved method is not effective unless we expressly confirm in writing that we have accepted it as a valid cancellation request. If you are unable to access My Rochen, you must contact us promptly so we can assist you with account access or, where appropriate, verify your identity and authority through another process approved by Rochen.
Contractual cancellation of Services is not effective until the request has been properly submitted through the applicable process and processed or confirmed by Rochen. You are responsible for ensuring that your cancellation request has been submitted correctly and that you have received confirmation of cancellation.
Unless we expressly agree otherwise, cancellation must be submitted separately for each Service you wish to cancel. Canceling one Service does not automatically cancel other Services, domains, add-ons, resources, unpaid invoices, or amounts already incurred under your Account.
A request to cancel Services that is not submitted and accepted in accordance with these Terms does not stop renewal, usage-based charges, billing, collection activity, or your obligation to pay valid Fees.
Nothing in this section limits any statutory cancellation rights that a consumer may have under applicable law. Where applicable law gives a consumer a mandatory right to cancel by another method, that right is preserved.
For usage-based Services, cancellation generally takes effect when the applicable Services or resources are deleted, removed, disabled, or otherwise canceled through My Rochen or another approved process.
Charges stop accruing for the canceled usage-based Services once cancellation has taken effect, but you remain responsible for all Fees incurred up to that time. Because usage-based Services are billed in arrears, you may receive an invoice or payment charge after cancellation for usage incurred before cancellation took effect.
For example, if you use usage-based Services during a monthly billing period and cancel those Services mid-month, you may still be invoiced or charged after cancellation for usage incurred during that billing period up to the time cancellation took effect. The invoice or charge may be issued during the same billing period, at the end of the billing period, or after the billing period has ended.
For advance-billed Services, cancellation generally takes effect at the end of the then-current billing period, provided the cancellation request is properly submitted through My Rochen, or another cancellation method expressly approved by Rochen, and accepted before the applicable renewal date or before the renewal charge is generated, whichever occurs first.
If a cancellation request is not properly submitted and accepted through My Rochen, or another cancellation method expressly approved by Rochen, before the renewal date or before the renewal charge is generated, the renewal Fees remain due and the cancellation may take effect at the end of the new billing period.
Except where required by law or expressly stated in the Agreement, we do not provide refunds or credits for unused portions of advance-billed Services, including monthly, annual, or other prepaid Services.
For example, if you purchase an annual Service and cancel 8 months into the 12-month billing period, the applicable Service will generally remain available until the end of the current billing period, but you will not receive a refund or credit for the remaining 4 months.
Unless expressly stated otherwise, recurring and ongoing Services automatically renew until canceled in accordance with these Terms.
By ordering, using, or continuing to use recurring or ongoing Services, you authorize Rochen and its payment processors to charge your stored payment method for all Fees that become due for each renewal or billing period.
You are responsible for canceling Services through My Rochen, or another cancellation method expressly approved by Rochen, before the applicable renewal date or before the renewal charge is generated, whichever occurs first, if you do not want the Services to renew.
Renewal Fees are non-refundable except where required by law or expressly stated in the Agreement. Canceling a recurring card payment, disputing a payment, or removing a payment method does not cancel Services or relieve you of your obligation to pay valid Fees incurred before cancellation takes effect, except that we will not charge a payment method where prohibited by law or applicable payment network rules.
Except where required by law or expressly stated in the Agreement, the following are non-refundable:
If you register, renew, transfer, restore, or manage a domain name through Rochen, you agree that:
domain services are provided through third-party registrars, registries, registry operators, and other domain service providers, which may include Enom, LLC. or its affiliates;
domain services are subject to applicable third-party terms, rules, policies, procedures, and requirements, including those of the applicable registrar, registry, registry operator, ICANN, Nominet, CIRA, dispute resolution provider, government authority, or other relevant naming authority;
by ordering, using, renewing, transferring, restoring, or managing domain services through Rochen, you agree to be bound by the applicable registrar, registry, and naming authority terms, including Enom’s Registration Agreement where Enom or its affiliate is the applicable registrar or provider. Enom’s Registration Agreement is available on Enom’s website and may also be linked from our website;
those third-party terms apply in addition to these Terms. To the extent a third-party registrar, registry, ICANN, naming authority, or applicable law requires a particular rule, process, restriction, suspension, cancellation, transfer, lock, hold, disclosure, dispute process, or other action for a domain name, that requirement will apply to the domain service. However, nothing in any third-party terms expands Rochen’s obligations, warranties, liability, refund obligations, or support responsibilities beyond those expressly stated in the Agreement;
Rochen may act as a reseller, intermediary, service provider, or customer-facing provider for domain services, but Rochen is not the registry operator and may not be the registrar of record;
domain registrations, renewals, transfers, restorations, redemption fees, and similar domain-related charges are non-refundable once submitted, processed, or paid to the applicable registrar, registry, or provider, except where required by law or expressly stated in the Agreement;
domain renewal prices may differ from registration prices and may change over time. Some domains may be subject to premium pricing, variable registry pricing, special renewal pricing, redemption fees, restoration fees, transfer fees, or other third-party charges;
some domains are subject to eligibility, residency, presence, nexus, documentation, verification, naming, content, or use restrictions. You are responsible for ensuring that you are eligible to register, renew, hold, transfer, and use each domain name you order or manage through Rochen, and you must provide any information or documentation reasonably required to verify eligibility;
you are responsible for providing and keeping accurate, complete, and current registrant, administrative, technical, billing, tax, eligibility, and contact information for each domain name. Inaccurate, incomplete, outdated, or unverifiable information may result in suspension, cancellation, transfer failure, loss of the domain, verification failure, or other consequences;
you are responsible for reviewing and responding promptly to domain-related notices, verification requests, renewal notices, transfer notices, dispute notices, eligibility requests, and other communications from Rochen, the applicable registrar, registry, naming authority, or dispute provider;
if automatic renewal is enabled for a domain name, you authorize Rochen and its payment processors to charge your payment method and renew the domain before its expiration date. To reduce the risk of accidental expiration, Rochen may process domain renewals before the expiration date, including approximately one month before expiration or at another time determined by Rochen, the registrar, the registry, or the applicable domain process;
if you do not want a domain to renew, you must disable automatic renewal or cancel the domain renewal through My Rochen before the renewal is processed. Canceling hosting Services does not automatically cancel, delete, transfer, or prevent renewal of domain names unless you separately cancel or manage the domain through the applicable domain process;
you are responsible for verifying that any domain registration, renewal, transfer, restoration, nameserver change, contact update, or other domain action has been successfully completed. You must contact us promptly if you believe a requested domain action has not been completed or if you identify any issue with a domain name;
domain names may expire, enter reactivation, redemption, restoration, pending delete, auction, or similar status, be deleted, become unavailable, or become available to others if not renewed, restored, or managed in time. Recovery may not be available and, where available, may require payment of additional fees;
Rochen is not responsible for loss, suspension, cancellation, transfer failure, renewal failure, deletion, unavailability, dispute, lock, hold, registry action, registrar action, or other issue affecting a domain name where caused by your failure to renew, failure to pay, disabled automatic renewal, failed payment, chargeback, inaccurate or outdated information, failure to respond to notices, ineligibility, breach of applicable terms, registrar or registry action, third-party rules, dispute proceedings, legal requirements, or circumstances outside Rochen’s reasonable control.
Third-party services may be subject to third-party terms, policies, availability, support limits, technical limits, pricing changes, and provider changes. Rochen is not responsible for third-party services except to the extent expressly stated in the Agreement.
Rochen provides support for the Services primarily through the My Rochen ticket system. Unless we expressly approve another support channel, support requests must be submitted through My Rochen so that we can authenticate the request, review the relevant Account and Services, and maintain a clear support record. Support requests submitted through any other channel, including email, telephone, live chat, or social media, may not be accepted or treated as official unless expressly confirmed by Rochen.
Support is generally provided in English. Where we provide support in another language, we do so on a best-efforts basis and may use translation tools, including human translators, machine translation, and AI-assisted translation tools, to translate communications between you and Rochen. Translations may not be complete, accurate, or capture all technical, legal, or contextual meaning. If there is any uncertainty or inconsistency, the English version of our support communication will control to the extent permitted by applicable law.
Support availability, scope, and response targets may vary by Service and may be described on our website, in My Rochen, in an Order, or in applicable Service-Specific Terms.
Any response times, resolution times, support availability statements, or similar support-related information published on our website or in marketing materials are general service targets or historical averages only, unless expressly stated as a binding commitment in an applicable Service Level Agreement, Order, or Service-Specific Terms. Actual response and resolution times may vary depending on request volume, issue complexity, customer responsiveness, third-party dependencies, security events, abuse incidents, outages, maintenance, and other operational factors. We do not guarantee that any support request will receive a response or resolution within a particular time unless expressly agreed in writing.
We will use reasonable skill and care in providing support and managed services. However, unless expressly agreed otherwise, support and managed services do not include:
Where we provide migration assistance, we will use commercially reasonable efforts to migrate supported content and configurations. You are responsible for reviewing migrated websites, applications, email, DNS, databases, and other Customer Content and promptly reporting any issues. Migration assistance does not guarantee that all websites, applications, email, databases, DNS records, configurations, or third-party integrations will migrate without interruption, error, compatibility issues, or required changes.
We may suspend, restrict, block, rate-limit, disable, isolate, remove, or terminate Services, Customer Content, traffic, email, scripts, processes, credentials, or access where we reasonably believe action is necessary to:
Where reasonably practicable, we will try to provide notice before suspending or terminating Services. We may act without prior notice where immediate action is reasonably necessary.
You remain responsible for Fees during suspension unless the suspension was caused solely by Rochen’s breach of the Agreement.
We may require remediation, optimization, upgrade, migration to a more suitable Service, advance payment, a deposit, a prepaid balance, or other reasonable protective measures before restoring or continuing Services.
Some Services operate in shared, multi-tenant, or otherwise capacity-managed environments. You must use the Services in a way that is reasonable, lawful, consistent with the Service ordered, and compliant with the Acceptable Use Policy.
Resource allocations, compute tiers, storage, data transfer, email limits, inode limits, process limits, input/output limits, database limits, memory limits, CPU limits, and similar technical or operational limits may apply. Some limits may be hard limits, while others may be guidelines, fair use thresholds, or platform protection measures.
Unless expressly stated otherwise, resource allocations, compute tiers, traffic estimates, monthly view estimates, performance guidance, or similar descriptions are not guarantees of dedicated capacity, sustained maximum usage, unlimited usage, or suitability for every workload. Actual performance and capacity may vary depending on your applications, configuration, traffic, caching, database usage, third-party services, other platform activity, abuse, attacks, and operational factors.
Shared Services are not intended for sustained high-load workloads, abusive traffic, denial-of-service attacks, other traffic-based attacks, cryptocurrency mining, mass unsolicited email, high-risk activities, or other usage that creates material risk to the Services, Rochen, other customers, networks, or third parties.
If your usage is unsuitable for the Services you are using, or if we reasonably believe your usage may affect the security, stability, performance, integrity, cost, or availability of the Services, we may require you to reduce usage, optimize your applications, upgrade resources, migrate to a more suitable Service, use an appropriate third-party mitigation provider, or take other reasonable steps.
We may also apply technical, operational, or platform protection measures, including rate limits, resource limits, traffic filtering, email limits, process limits, temporary restrictions, isolation, suspension, or other measures described in these Terms or the Acceptable Use Policy.
You are solely responsible for maintaining appropriate, current, independent backups of Customer Content outside the Services. You must ensure that you have a backup and recovery strategy suitable for your websites, applications, files, email, databases, business requirements, and legal or regulatory obligations.
Any backup Services provided by Rochen are intended to supplement, not replace, your own independent backups unless expressly agreed otherwise in writing. Rochen backups are provided as an operational convenience and risk-reduction measure, not as a guarantee that Customer Content will be preserved, recoverable, complete, error-free, or restorable.
Backup availability, frequency, scope, retention period, restoration options, and exclusions may vary by Service. Backups may fail, be incomplete, become corrupted, be overwritten, be unavailable, or be unsuitable for a particular restoration need. We do not guarantee that any backup will be available, complete, error-free, restorable, or suitable for your needs unless expressly stated in an applicable Service Level Agreement or Service-Specific Terms.
You are responsible for downloading, exporting, copying, or otherwise preserving any Customer Content you wish to retain before canceling, deleting, removing, migrating, or making changes to Services or resources.
Upon cancellation or termination of Services, or deletion or removal of resources, we may delete Customer Content associated with the affected Services or resources. Deletion may occur immediately or after a limited retention period, depending on the Service, operational requirements, legal requirements, and our then-current deletion practices.
Customer Content may remain in backups, logs, archives, caches, snapshots, or disaster recovery systems for a limited period after deletion from active systems. We may also retain account, billing, tax, legal, security, abuse, support, and business records as described in our Privacy Notice or as required or permitted by law.
Except where caused solely by Rochen’s breach of the Agreement, Rochen is not responsible for loss, corruption, deletion, alteration, or failure to store or restore Customer Content.
You retain ownership of Customer Content. The Agreement does not transfer ownership of Customer Content to Rochen.
You grant Rochen, its Affiliates, subcontractors, and service providers a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, process, back up, restore, scan, secure, monitor, modify, and otherwise use Customer Content as necessary to provide, operate, secure, support, maintain, improve, and perform the Services and comply with the Agreement and applicable law.
You represent and warrant that:
Rochen does not claim ownership of Customer Content and is not responsible for monitoring Customer Content, except as necessary to provide, secure, support, or enforce the Services or comply with law.
Rochen and its licensors retain all rights, title, and interest in and to the Services, platform, software, technology, infrastructure, systems, documentation, websites, trademarks, service marks, logos, trade names, designs, user interfaces, know-how, and other intellectual property.
Subject to your compliance with the Agreement, Rochen grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Services during the term of the Agreement solely for your own lawful internal, business, client, or personal purposes, as applicable.
You must not:
You grant Rochen a non-exclusive, worldwide, royalty-free license to use your name, trade name, trademarks, service marks, logos, and other brand identifiers to identify you as a Rochen customer in customer lists, websites, marketing materials, presentations, case studies, and similar promotional materials.
You may withdraw this permission at any time by contacting us. Following withdrawal, we will stop new uses of your brand identifiers and will use commercially reasonable efforts to remove existing online uses within a reasonable period. We are not required to recall, destroy, or modify materials already printed, published, distributed, produced, or committed before we received your withdrawal request.
If you publish, submit, or make publicly available a review, testimonial, comment, rating, social media post, or other statement about Rochen or the Services, you grant Rochen a non-exclusive, worldwide, royalty-free license to quote, reproduce, display, publish, distribute, and otherwise use that statement, in whole or in part, in our websites, marketing materials, social media, presentations, and similar promotional materials.
Where we use a public review, testimonial, comment, rating, social media post, or similar statement, we may include your name, display name, username, handle, profile image, website, company name, role, location, star rating, date, platform, and other information that was displayed with or reasonably associated with the original statement, provided that we do so in a manner that is not materially misleading.
We may make minor edits to testimonials or public statements for spelling, grammar, formatting, length, clarity, or translation into another language, provided that the edits or translation do not materially change the meaning, tone, or substance of the original statement.
For individual customers, we will not use your personal name or personal photograph in marketing materials without your consent, except where included in a public review, testimonial, comment, rating, social media post, or other public statement as described in this section.
We will not use private support communications, private emails, private messages, or other non-public communications from any customer as testimonials in marketing materials without consent. This does not restrict our use of public reviews, testimonials, comments, ratings, social media posts, or other public statements as described in this section.
You may ask us to stop using a testimonial, review, public statement, or related personal identifier by contacting us. After receiving your request, we will use commercially reasonable efforts to remove the material from online marketing materials within a reasonable period. We are not required to remove or modify materials already printed, published, distributed, produced, or committed before we received your request, or materials controlled by third-party platforms.
Nothing in this section permits Rochen to create fake reviews, materially misrepresent a customer’s experience, or imply an endorsement that does not accurately reflect the original statement.
Our Privacy Notice explains how we collect, use, disclose, and protect personal data in connection with our websites, My Rochen, Accounts, billing, support, marketing, security, abuse prevention, and Services.
Where Rochen processes Customer Personal Data on your behalf as processor or subprocessor, our Data Processing Agreement applies and forms part of the Agreement.
You are responsible for determining whether your use of the Services complies with applicable data protection, privacy, security, consumer protection, communications, and sector-specific laws. You are also responsible for providing any notices, obtaining any consents, maintaining any legal basis, and complying with any legal obligations required for Customer Content and your use of the Services.
You are responsible for the personal data contained in Customer Content, including determining what personal data is collected, uploaded, hosted, stored, transmitted, or otherwise processed through the Services.
We may process account, billing, support, portal, operational, security, abuse, and usage data as described in our Privacy Notice and as necessary to provide, secure, support, monitor, improve, and administer the Services.
Any uptime or availability commitment or guarantee, service credit, or service level remedy applies only if expressly stated in an applicable Service Level Agreement, Order, or Service-Specific Terms.
Unless expressly stated otherwise, service credits are your sole and exclusive remedy, and Rochen’s sole and exclusive liability, for any failure to meet an applicable service level commitment.
Service credits have no cash value, are not refundable, are not transferable, may not be exchanged for cash, and may only be applied against future Fees for the affected Services. Service credits will not exceed the Fees paid or payable for the affected Services during the period to which the service level failure relates.
To receive a service credit, you must meet all requirements stated in the applicable Service Level Agreement, including any claim process, claim deadline, information requirements, and account standing requirements. Service credits are not applied automatically unless expressly stated otherwise.
No Service Level Agreement applies to free trials, beta features, preview features, experimental features, third-party services, customer-caused issues, unsupported configurations, scheduled maintenance, emergency maintenance, force majeure events, denial-of-service attacks, other traffic-based attacks, issues caused by Customer Content, customer applications, customer configurations, third-party software, third-party networks, third-party providers, or exclusions stated in the applicable Service Level Agreement.
Each party may receive confidential information from the other in connection with the Agreement.
The receiving party must use the other party’s confidential information only for purposes of performing or receiving the Services and must take reasonable steps to protect it from unauthorized use or disclosure.
Confidential information does not include information that:
A party may disclose confidential information where required by law, regulation, court order, regulator request, or legal process, provided that, where legally permitted and reasonably practicable, it gives the other party notice and cooperates with reasonable efforts to limit disclosure.
These confidentiality obligations continue for three years after termination of the Agreement, except for trade secrets and highly sensitive security information, which remain protected for as long as they remain confidential under applicable law.
Rochen will provide the Services with reasonable skill and care.
Except as expressly stated in the Agreement, the Services are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, Rochen disclaims all warranties, representations, conditions, terms, and other obligations, whether express, implied, statutory, or otherwise, including implied warranties or conditions of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free operation, security, availability, compatibility, or that Customer Content will be preserved without loss.
We do not warrant that:
Nothing in these Terms affects statutory warranties or rights that cannot lawfully be excluded, restricted, or modified.
Nothing in the Agreement excludes or limits liability for:
Subject to the paragraph above, Rochen will not be liable for any:
Subject to the exclusions and limitations in these Terms, Rochen’s total aggregate liability arising out of or in connection with the Agreement or the Services, whether in contract, tort, negligence, breach of statutory duty, misrepresentation, restitution, or otherwise, will not exceed the greater of:
All claims arising out of the same event, series of related events, or continuing event will be treated as a single claim for purposes of applying this liability cap.
For Services billed in advance, annually, or for a period longer than one month, Fees will be allocated on a pro rata basis to the period to which they relate. Amounts paid in advance for future service periods are included only to the extent they are attributable to the relevant three-month period.
If no Fees were paid or payable for the affected Services that are attributable to that three-month period, Rochen’s total aggregate liability will not exceed £250 GBP.
For the purposes of this section, Fees exclude taxes, credits, refunds, domain registration fees, domain renewal fees, third-party provider charges, pass-through charges, setup fees, professional services fees, and amounts paid for Services not affected by the event giving rise to the claim.
The limitations and exclusions in this section apply to the fullest extent permitted by law and regardless of whether a remedy fails of its essential purpose.
To the fullest extent permitted by law, you agree to indemnify and hold harmless Rochen, its Affiliates, officers, directors, employees, contractors, service providers, suppliers, vendors, licensors, infrastructure providers, upstream providers, registrars, registries, agents, and representatives from and against any claims, demands, losses, damages, liabilities, penalties, fines, costs, and expenses, including reasonable legal fees, arising out of or relating to:
For consumers, this indemnity applies only to the extent the relevant claim, loss, or liability arises from your breach of the Agreement, unlawful conduct, misuse of the Services, or infringement of third-party rights.
We will give you reasonable notice of a claim subject to indemnity, where legally permitted. We may control the defense and settlement of any claim, or require you to do so at your expense. You must cooperate reasonably with the defense of any claim.
You must not settle any claim in a way that admits fault by Rochen, imposes obligations on Rochen, restricts Rochen’s rights, or requires Rochen to make any payment without our prior written consent.
This indemnity does not apply to the extent a claim arises solely from Rochen’s breach of the Agreement or willful misconduct.
The Agreement begins when you first accept these Terms, create an Account, place an Order, access My Rochen, or use the Services, whichever occurs first, and continues until terminated in accordance with the Agreement.
You may terminate the Agreement by canceling all Services in accordance with these Terms and paying all amounts due. Canceling some Services does not terminate the Agreement if other Services, unpaid invoices, outstanding Fees, domains, add-ons, or Account obligations remain active or outstanding.
Rochen may suspend or restrict Services, terminate the Agreement or any Services, or refuse to provide or renew Services if:
Where reasonably practicable, we will provide notice before termination. We may terminate immediately and without prior notice where we reasonably believe immediate action is necessary.
Termination or cancellation does not relieve either party of obligations that accrued before termination, including your obligation to pay all Fees incurred before termination took effect.
If Rochen terminates advance-billed Services for convenience and not because of your breach, non-payment, payment risk, abuse, legal risk, security risk, or other cause described in the Agreement, we will provide a pro rata refund or, where other Services remain active, credit for unused prepaid Fees for the affected Services. This does not apply to non-refundable Fees, usage-based Fees already incurred, domain fees, third-party charges, setup fees, professional services, or other non-recoverable charges.
Upon termination or cancellation, we may delete Customer Content associated with the affected Services in accordance with these Terms, our Privacy Notice, our Data Processing Agreement where applicable, and our then-current deletion practices.
Sections that by their nature should survive termination will survive, including sections relating to Fees, billing, taxes, payment obligations, Customer Content licenses needed for wind-down and deletion, domain names, third-party services, confidentiality, data retention, intellectual property, disclaimers, limitation of liability, indemnity, governing law, dispute-related provisions, and general provisions.
We may update these Terms and other Agreement documents from time to time.
Non-material changes may take effect when posted. For material changes, we will provide at least 30 days’ advance notice where reasonably practicable.
Changes may take effect sooner, including immediately, where necessary to address legal requirements, tax requirements, security risks, abuse, fraud, platform integrity, third-party provider requirements, new features, urgent operational issues, or other circumstances that reasonably require faster action.
Your continued use of the Services after updated terms take effect constitutes acceptance of the updated terms, subject to any rights you may have under applicable law.
We may change pricing, resource rates, renewal prices, third-party charges, domain fees, and other Fees from time to time. Where reasonably practicable, we will provide advance notice of material pricing changes, except where changes are required sooner for legal, tax, third-party provider, security, abuse-prevention, or urgent operational reasons. Unless otherwise stated, pricing changes apply prospectively and may apply to renewals, future usage, new Orders, or Services ordered after the effective date of the change.
For advance-billed Services, pricing changes will generally apply from the next renewal period unless otherwise stated or required for legal, tax, third-party provider, security, abuse-prevention, or urgent operational reasons.
For usage-based Services, pricing changes may apply to future usage from the effective date of the change, including usage during the billing period in which the change takes effect, unless otherwise stated.
If you do not agree to a material change, you may cancel the affected Services in accordance with these Terms. You remain responsible for Fees incurred before cancellation takes effect.
You may not assign, transfer, novate, or delegate the Agreement or your rights or obligations under it without our prior written consent.
Rochen may assign, transfer, novate, delegate, or subcontract the Agreement, any Services, or any rights or obligations under the Agreement to an Affiliate, successor, purchaser, acquirer, or other third party, including in connection with a merger, acquisition, reorganization, sale of assets, financing, or corporate transaction.
Rochen may use Affiliates, contractors, infrastructure providers, subprocessors, and other service providers to provide, operate, secure, support, and improve the Services.
We may provide notices to you by email, through My Rochen, through the Services, by support ticket, by posting on our website, or by other reasonable means.
You are responsible for keeping your Account, billing, domain, and contact information current, including your registered email address. You are also responsible for regularly reviewing notices sent to your Account, My Rochen, support tickets, registered email address, or other contact methods associated with your Account.
Notices from Rochen are deemed given when sent, posted, or made available through one of the methods described above, unless applicable law requires a different method.
Notices to Rochen must be submitted through My Rochen, by support ticket, or by another method we expressly approve, except where the Agreement or applicable law requires a different method.
Submitting a notice, message, email, support request, or other communication to Rochen does not cancel Services, stop billing, dispute a charge, or exercise any contractual right unless the communication is submitted and accepted through the process required by the applicable section of the Agreement.
Legal notices to Rochen should be sent to Rochen Limited at its registered office or to any legal notice contact we publish for that purpose.
These Terms and any dispute or claim arising out of or in connection with them, the Agreement, or the Services, including non-contractual disputes or claims, are governed by the laws of England and Wales.
Subject to any rights you may have under applicable consumer protection laws, the courts of England and Wales will have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms, the Agreement, or the Services, including non-contractual disputes or claims.
Nothing in this section deprives consumers of mandatory rights or protections they may have under the laws of their country of residence where those rights or protections cannot lawfully be excluded, restricted, or modified by contract.
The Agreement constitutes the entire agreement between you and Rochen regarding the Services and supersedes all prior or contemporaneous agreements, understandings, representations, and communications regarding the Services, whether written or oral.
A failure or delay by either party to exercise any right or remedy under the Agreement does not constitute a waiver of that right or remedy.
If any provision of the Agreement is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect. The invalid, unlawful, or unenforceable provision will be interpreted or replaced to the minimum extent necessary to make it valid, lawful, and enforceable while preserving its intended effect as closely as possible.
Rochen will not be liable for any failure or delay in performing its obligations to the extent caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, power failures, network failures, internet failures, denial-of-service attacks, cyberattacks, supplier failures, third-party provider outages, governmental action, changes in law, epidemics, pandemics, or other events beyond Rochen’s reasonable control.
Except for Rochen’s Affiliates and indemnified parties expressly identified in the Agreement, the Agreement does not create rights for any person or entity that is not a party to it.
The parties are independent contractors. The Agreement does not create a partnership, joint venture, agency, fiduciary, employment, or franchise relationship.
You must not use the Services in violation of applicable export control, sanctions, anti-bribery, anti-corruption, anti-money laundering, or trade control laws. You must not use the Services if you are prohibited from receiving them under applicable law.
The Services are not designed or intended for use in circumstances where failure or interruption could lead to death, personal injury, environmental damage, significant financial loss, or other high-risk consequences, including life-support systems, emergency services, nuclear facilities, weapons systems, aircraft navigation, or other mission-critical applications.
The English-language version of the Agreement is the original version. We may provide translations of the Agreement or related documents in other languages for convenience and accessibility.
To the extent permitted by applicable law, the English-language version is the controlling version and will govern in the event of any conflict, inconsistency, ambiguity, or difference in interpretation between the English-language version and any translation.
Our website, My Rochen, user interfaces, documentation, support materials, and other customer-facing materials may be made available in languages other than English. Translations may be generated or assisted by human translators, machine translation, AI-assisted translation tools, or a combination of these.
To the extent permitted by applicable law, the English-language version of the Agreement, website content, My Rochen interface, documentation, support materials, and other customer-facing materials is the controlling version and will govern in the event of any conflict, inconsistency, ambiguity, or difference in interpretation.
Nothing in this section limits any rights you may have under applicable law, including any mandatory consumer protection or local-language rights that cannot lawfully be excluded, restricted, or modified by contract.
Questions about these Terms should be submitted through My Rochen or another contact method published by Rochen for legal, privacy, billing, or support inquiries. Submitting a question or general inquiry does not constitute cancellation, billing dispute notice, legal notice, privacy request, or another formal request unless submitted through the process required by the applicable section of the Agreement.
Last updated: April 30 2026